REFERRAL PROGRAM
We love meeting your friends! Refer someone to either Shear Art location and we'll reward you both with $25 off your next visit of $100 or more. Contact our guest service experts for details!
LOYALTY REWARDS
We sincerely appreciate your loyalty to Shear Art Salons. Introducing our loyalty rewards program! You are automatically enrolled in the rewards program. Ask our guest service experts for details and to check your points balance!
EARNING POINTS - Earn 1 point for every $1 you spend in services or retail.
REDEEMING POINTS - When you have accrued 2000 points, you can enjoy $20 off your retail purchase! It's that simple.
CANCELLATIONS
At Shear Art Salons we require a minimum 24-hour notice to cancel or change any appointment. Cancellations without proper notice prohibit other guests on our waitlist from being able to fill that slot. To ensure our cancellation policy is upheld, we require a credit card to hold any appointment via our online portal. Cancellations made with less than a 24-hour notice may be subject to a charge of 50% of the booked appointment value. We thank you in advance for respecting our policy.
RETURNS AND EXCHANGES
We want for you to love the products you choose to support your look at home. We will happily exchange any home-care product that you purchase from the salon company for something better suited for your needs.
Hot tools: If appliance fails to operate properly under normal use within 30 days from purchase because of defect, please return it to us, and we will replace at no charge.
SERVICE ADJUSTMENTS
Our goal is to meet your expectations during every visit. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.
PETS
For everyone’s safety and sanitation, please do not bring pets to your appointment, unless it is a certified service animal with appropriate documentation.
PRIVACY POLICY
This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.
We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at info@shearart.com.
We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice within the application, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.
We neither rent nor sell your Personal Information in personally identifiable form to anyone. However, we may share your Personal Information with third parties.